At Boho Casino, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains in clear and simple terms what data we collect, how we use it, and how we keep it safe. By using our website and services, you agree to the practices described below.
1. Who We Are
Boho Casino is operated by Hollycorn N.V., a company licensed and regulated by the Curaçao Gaming Control Board. We provide online casino entertainment to players in Canada and other permitted jurisdictions.
2. Information We Collect
We collect only the information necessary to provide you with a safe, smooth, and personalised gaming experience. This includes:
Personal Information
- Name, date of birth, gender, and contact details (email, phone number, address)
- Government-issued ID documents (passport, driver’s licence) when required for verification
- Proof of address (utility bill, bank statement)
Account and Gaming Data
- Username, password, and security questions
- Deposit and withdrawal history
- Game play history and preferences
- Bonus usage and promotion participation
- Device information (IP address, browser type, operating system, device ID)
Payment Information
- Payment method details (card type, e-wallet accounts, cryptocurrency wallet addresses)
- Transaction references (we do not store full credit card numbers)
We do not collect sensitive data such as racial or ethnic origin, political opinions, or health information.
3. How We Use Your Information
We use your data for the following legitimate purposes:
- To create and manage your account
- To process deposits, withdrawals, and financial transactions
- To verify your identity and prevent fraud, money laundering, and underage gambling (KYC/AML compliance)
- To provide customer support and respond to your inquiries
- To personalise your experience and recommend Boho Games you might enjoy
- To send important account notifications and promotional offers (you can opt out of marketing at any time)
- To improve our website, mobile experience, and overall service
- To comply with legal and regulatory obligations
4. How We Share Your Information
We never sell your personal data. We may share information only in these limited situations:
- With trusted service providers (payment processors, game providers, hosting companies, KYC verification partners) who help us operate the casino
- With regulatory authorities when required by law (Curaçao Gaming Control Board or other competent bodies)
- With law enforcement if we suspect illegal activity or fraud
- In the event of a merger, acquisition, or sale of assets (with appropriate protections)
All third parties are contractually obligated to keep your data secure and use it only for the purposes we specify.
5. Security of Your Information
We take data protection very seriously. Boho Casino uses industry-standard security measures including:
- 256-bit SSL encryption for all data transmission
- Secure servers and firewalls
- Regular security audits and penetration testing
- Strict internal access controls (only authorised personnel can access sensitive data)
While no system is 100% foolproof, we continuously work to keep your information as safe as possible.
6. Your Rights as a Canadian Player
You have the following rights regarding your personal data:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Ask for deletion of your data (subject to legal and regulatory retention requirements)
- Withdraw consent for marketing communications at any time
- Object to certain types of data processing
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, simply contact our support team via live chat or email.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyse site performance
- Deliver personalised content and advertisements
You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling essential cookies may affect your ability to use certain features of Boho Casino.
8. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law (typically 5–7 years for gambling-related records due to regulatory obligations). After this period, your data is securely deleted or anonymised.
9. International Data Transfers
Some of our service providers may be located outside Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to maintain the same level of protection.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new “Last updated” date. We encourage you to review it periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us:
- Live Chat (available 24/7)
- Email: privacy@bohocasinо.com
Our team will respond as quickly as possible and treat your inquiry with care and respect.
Thank you for trusting Boho Casino with your information. We are committed to maintaining your privacy while delivering the fun, fair, and secure gaming experience you deserve.
Play responsibly. 18+ only.